Frequently asked questions
FAQ
How do I measure my pet's neck for a collar?
How do I measure my pet's neck for a collar?
We recommend using a soft measuring tape and measuring around the base of your pet’s neck. Leave enough room to fit two fingers under the tape for comfort. All our collars are made to the size you pick.
Can I customise the beads and colours?
Can I customise the beads and colours?
Absolutely! You can personalise your collar with a wide range of bead colours, patterns, and even your pet’s name.
We offer customisable options in our staple designs, or if you’re after something fully unique, head to our Custom Orders page and send us a message with your ideas. We’ll get back to you with pricing and options to bring your vision to life!
How long does it take to receive my order?
How long does it take to receive my order?
All collars are handmade to order. Most orders are processed and shipped within 2–14 business days, depending on volume.
Delivery times:
• Australia: 4–7 business days after dispatch (total 6–21 days)
• International: 10–20 business days after dispatch (total approx. 12–34 days)
Please allow extra time during busy periods. We’ll always aim to get your order out as quickly as possible without compromising quality.
Are your products safe for all pets?
Are your products safe for all pets?
Yes. All materials used are pet-safe and tested for durability, but we recommend supervised use for heavy chewers or rough players.
Collapsible content
Can I return or exchange my order?
Can I return or exchange my order?
Because all collars are custom-made,we do not accept returns or exchanges. Please ensure you double-check sizing and order details before purchasing, as we rely on you to get the measurements right. If your item arrives damaged or faulty, contact us within 7 days and we’ll sort it out.
Are the collars comfortable and suitable for dogs with allergies?
Are the collars comfortable and suitable for dogs with allergies?
Yes! Our collars are designed with comfort in mind — especially for sensitive pets. Each one is tightly strung, allowing the smooth beads to gently massage your pet’s neck without causing friction or irritation.
Many of our customers specifically choose our beaded collars because they’re lightweight, non-abrasive, and ideal for pets who react to traditional fabric or nylon collars.
Are the collars suitable for long-haired dogs?
Are the collars suitable for long-haired dogs?
Yes! Our beaded collars are a great choice for long-haired breeds. The smooth beads help prevent tangling and matting, unlike fabric collars that can catch or pull on fur.
We recommend a slightly looser fit for long-haired pets so the collar rests on top of their coat, showing off the design beautifully.
Because of the looser fit, these collars may slip more easily — so we recommend using them for decorative purposes only, not as a primary walking or restraint collar.
Can I use the collar for walking my dog?
Can I use the collar for walking my dog?
Our beaded collars are primarily designed for style, comfort, and everyday wear. Because they’re often worn with a looser fit, especially on long-haired dogs, they can slip off in certain situations — so we don’t recommend them for leash walking, especially for dogs that pull.
That said, each collar is tested for strength and durability, and may be suitable for walking if your dog is calm, well-trained, and you’re confident in the fit.
For maximum safety, we suggest using a secure harness or traditional walking collar for outings, and enjoying your beaded collar as a standout accessory.